Shipping policy

At Avelaur Candles, we strive to provide a seamless and enjoyable shopping experience for our valued customers. We understand the importance of timely and reliable shipping, and we are committed to delivering your orders promptly and securely. Please take a moment to review our Shipping Policy below:

1. Order Processing:

   • All orders are processed within 3 business days (excluding weekends and holidays) from the date of purchase.
   • Our team works diligently to prepare and package your items with care, ensuring they are ready for shipment.

2. Shipping Methods and Delivery Times:

   • We offer several shipping options to accommodate your needs.
   • Delivery times may vary depending on the shipping method selected and your location.
   • Please refer to the estimated delivery times provided during the checkout process for more accurate information.

3. Shipping Costs:

   • Depending on your shipping preference, shipping costs are determined based on the total weight, dimensions, and destination of your order.
   • Flat rate standard shipping at $5.00 per order is also available.
     
   • Free standard shipping when purchasing 2 or more candles.
   • The applicable shipping fees will be displayed during the checkout process before you finalize your purchase.

4. Tracking Information:

   • Once your order has been shipped, you will receive a confirmation email containing a tracking number.
   • You can use this tracking number to monitor the progress of your shipment and estimated delivery date.
   • Please note that tracking information may take up to 72 hours to be updated after shipment.

     1. Order Status and Support:

        • You can check the status of your order by logging into your account on our website or contacting our customer support team.
        • If you have any questions or concerns regarding your order or shipping, please don't hesitate to reach out to our friendly customer support team. We are here to assist you!

     Please note that unforeseen circumstances such as weather conditions, natural disasters, or carrier delays may occasionally impact the delivery times. We will do our best to notify you promptly of any such situations and work towards resolving them.

     Thank you for choosing Avelaur Candles. We appreciate your trust and look forward to serving you with the utmost care and efficiency.

     If you have any further inquiries, please refer to our FAQs section or reach out to our customer support team.

     Last updated: 7/17/2023  Note: This shipping policy is subject to change without prior notice.